How long will it take for my order to ship?
Grounded Goods is a one woman (who also works full time and has a family to take care of 🙃) business. As we do try to have orders shipped out ASAP sometimes schedules don’t line up. Please allow 3-7 business days for your order to ship. UPS usually has your order to you within 3-5 business days after that. Some shipping times may vary, as usual.
Why does my rug have an odor?
Old things smell, right? Grounded rugs are professionally cleaned before being listed on the site. After being prepared to be put on the site, rugs are rolled or folded back up and stowed away. Before shipping your rug- it is unrolled and vacuumed, then folded, wrapped, and shipped to you. If your rug arrives with creases and an old smell. This is totally normal. The creases will lay flat over time. For the smell we recommend letting it lay in the sunlight for 24 hours (bonus- it kills bacteria as well! Remember this for later down the road!). If this isn’t possible mix roughly 2 cups of water, 10 drops of your favorite essential oil, and 2 tablespoons of baking soda in a spray bottle. Spray the desired amount over your rug.